Refund policy

Return and Refund Policy

Last updated: October 12, 2026

Thank you for shopping with Perfection Selections LLC. Please review this policy before placing your order.

Custom and personalized products

Custom products are made specifically for you. Once production begins, custom orders are final sale and cannot be canceled, returned, or exchanged for a change of mind, incorrect customer selection, or customer-supplied artwork errors.

This includes custom DTF transfers and gang sheets, personalized apparel, buttons, stickers, vinyl products, sublimation and photo prints, memorial and tribute products, and customized shoes and accessories.

Please check sizes, colors, spelling, artwork, and product details before ordering. Minor differences between screen colors and printed colors may occur; this does not exclude claims for an incorrect product or a production defect.

For changes or cancellation requests before production begins, email sales@perfectionselections.com immediately. We will confirm whether your request can be accommodated. A request is not confirmed until we respond.

Incorrect, defective, or damaged items

Please inspect your order upon receipt and contact sales@perfectionselections.com within 7 days of delivery if an item is incorrect, defective, or arrives damaged. Include your order number, a description of the issue, and clear photos of the item and, where relevant, the packaging and shipping label. If you cannot provide photos, contact us for assistance. Keep the item and packaging until we provide instructions.

We aim to respond within 2–3 business days. For a confirmed error on our part, manufacturing defect, or shipping damage, we will provide a replacement at no additional cost. If we cannot provide a replacement, we will refund the affected item and applicable shipping charges. If a return is necessary for a confirmed issue, we will provide instructions and cover the necessary return shipping.

Contact us directly about shipping damage so we can assist with any carrier claim. Damage caused by improper care, misuse, or alterations after delivery is not covered. The reporting window does not limit rights provided by applicable law.

Ready-made and non-personalized products

You may request a return of an eligible ready-made item within 14 days of delivery. Items must be unused, unworn, and in their original condition, with tags attached and original packaging where applicable.

Products clearly identified as final sale before purchase are not eligible for change-of-mind returns. This does not exclude remedies for incorrect, defective, or damaged items.

Email sales@perfectionselections.com for return authorization and instructions before sending an item back. Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns.

Digital products

Digital products are not eligible for change-of-mind refunds once the file has been delivered or access has been provided. If you receive an incorrect or broken file or experience an access problem, contact sales@perfectionselections.com. We will correct the delivery, replace the file, or restore access. If we cannot resolve the issue, we will refund the affected digital product.

Classes

Cancellation requests received at least 7 days before the scheduled class are eligible for a refund. For requests received less than 7 days before the class, we offer a one-time transfer to another available class date. No-shows are not eligible for a refund.

If we cancel a class, you may choose a refund or rescheduling. Send cancellation or transfer requests to sales@perfectionselections.com.

Event services and rentals

For event services, including the 360 Photo Booth Experience, the booking deposit and its amount will be disclosed before payment. The booking deposit is non-refundable once your event date is secured, except if we cancel or applicable law requires otherwise.

For cancellation requests received at least 30 days before the event, we will refund payments beyond the booking deposit. For requests received less than 30 days before the event, payments are not refundable for cancellation; instead, we offer one reschedule, subject to availability, with payments applied to the new booking. Any change in price for different services will be disclosed before you agree to the new booking.

If we cancel your event service, we will refund all payments, including the deposit. Email sales@perfectionselections.com to request cancellation or rescheduling.

Refund processing

We will notify you after inspecting an authorized return and confirm whether your refund is approved. Approved refunds will be issued to the original payment method within 5 business days, or sooner where required by law. Your bank or payment provider may take additional time to post the refund. Store credit will be offered only with your agreement.

DTF Production Schedule & Rush Orders

Regular DTF printing runs Monday–Wednesday. For same-day printing without a rush fee, select the Monday–Wednesday same-day service and complete payment before 10:00 AM Central Time.

Orders placed after 10:00 AM will be ready the next day without a rush fee. Monday–Wednesday same-day printing at or after 10:00 AM requires a $10 rush fee. Rush eligibility is based on completed payment.

Thursday and Friday are reserved for internal work and existing projects. Emergency same-day DTF printing on these days requires a $20 rush fee, with payment completed before 10:00 AM Central Time. Same-day requests at or after 10:00 AM are not accepted on Thursday or Friday.

We are closed on weekends and holidays. Pickup timing follows the printing service selected. Please wait for your ready-for-pickup notification before arriving.

Production and shipping delays

Production time and shipping time are separate.

If we cannot ship within the promised timeframe, we will notify you and provide the delay-consent or cancellation-and-refund options required by applicable law. Custom-product final-sale terms do not override refunds required by law.

Contact us

Perfection Selections LLC
Chicago, Illinois area
Order issues and return requests: sales@perfectionselections.com
General inquiries: info@perfectionselections.com

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.