Shipping policy

Shipping Policy

Last updated: October 12, 2026

This policy explains production, shipping, and pickup for Perfection Selections LLC.

Order processing

Custom products other than DTF transfers normally require 10–15 business days (approximately 2–3 weeks) for production, quality checks, and preparation for shipment, unless a different timeline is provided for your order. Production begins once payment is confirmed and any required design approval is complete. Ready-made products follow the processing timeline provided on the product page or with your order.

DTF Production Schedule & Rush Orders

Regular DTF printing runs Monday–Wednesday. For same-day printing without a rush fee, select the Monday–Wednesday same-day service and complete payment before 10:00 AM Central Time.

Orders placed after 10:00 AM will be ready the next day without a rush fee. Monday–Wednesday same-day printing at or after 10:00 AM requires a $10 rush fee. Rush eligibility is based on completed payment.

Thursday and Friday are reserved for internal work and existing projects. Emergency same-day DTF printing on these days requires a $20 rush fee, with payment completed before 10:00 AM Central Time. Same-day requests at or after 10:00 AM are not accepted on Thursday or Friday.

We are closed on weekends and holidays. Pickup timing follows the printing service selected. Please wait for your ready-for-pickup notification before arriving.

Shipping methods and delivery estimates

Production time and carrier transit time are separate. Selecting faster shipping does not speed up production. Shipping options, availability, and charges are displayed at checkout.

Typical carrier transit estimates after processing are 5–7 business days for standard shipping, 2–3 business days for expedited shipping, and 1–2 business days for express shipping, where offered. Actual timing depends on the carrier, destination, and selected service. Refer to your selected service and order confirmation. We do not process or ship orders on weekends or holidays.

Total delivery time includes the production time applicable to your item plus carrier transit time. DTF production follows the schedule above rather than the general custom-product timeline.

Shipping destinations and pickup

We ship within the United States. P.O. boxes are accepted where the selected carrier and product permit. Contact sales@perfectionselections.com before placing an international order to confirm availability, costs, and delivery arrangements. Applicable customs duties and import taxes are the customer's responsibility unless included in the checkout price. Customs processing may affect delivery timing.

Local pickup is available in the Chicago area. Follow the pickup instructions and service selected for your order. Wait for your ready-for-pickup notification before arriving. A mailing address is not a pickup location.

Order tracking

For tracked shipments, we will send tracking information when your shipment is prepared. Creating a label does not mean the carrier has received the package. Tracking may take 24–48 hours to update after carrier collection. Contact us if tracking does not update or delivery appears delayed.

Shipping addresses

Please provide a complete and accurate address. Contact sales@perfectionselections.com immediately if you need an address change. We will confirm whether it can be made before dispatch; changes are not guaranteed once shipping arrangements are finalized.

If a package is returned because of an incorrect customer-provided address or refusal, we will contact you about reshipping and any additional shipping charge before proceeding. Custom-product return restrictions remain subject to our Refund Policy and applicable law.

Damaged, lost, or missing packages

If your order arrives damaged, contact sales@perfectionselections.com within 7 days of delivery with your order number and photos of the item and packaging where possible. Keep the packaging and item until we provide instructions. We will assist with carrier claims and provide a free replacement for confirmed shipping damage, or refund the affected item and applicable shipping charges if we cannot replace it, as described in our Refund Policy.

If a shipment is lost or marked delivered but missing, check the delivery address, household members, neighbors, and building management, then contact us. We will help investigate with the carrier and confirm the appropriate resolution based on the findings and applicable law. A delivered tracking scan does not prevent you from reporting a problem.

Delays

Carrier disruptions, weather, customs, holidays, and other events may affect delivery. We will communicate significant delays when known. If we cannot ship within the promised timeframe, we will provide the delay-consent or cancellation-and-refund options required by applicable law. Nothing in this policy removes legally required refunds.

Digital products and event services

Digital products do not require physical shipping. Ready-made downloads are delivered electronically by email or download link after payment. Custom digital work follows the timeline provided for that order. Contact us if you cannot access your purchase.

Event services do not use merchandise shipping. Setup, service delivery, pickup, and any travel fees follow the details agreed for your booking.

Returns and contact

See our Return and Refund Policy for returns, replacements, cancellations, and refunds. Custom products are final sale once production begins for change-of-mind requests, with exceptions for confirmed order errors, defects, damage, and remedies required by law.

Perfection Selections LLC
Order and shipping questions: sales@perfectionselections.com
General inquiries: info@perfectionselections.com