Shipping policy
Shipping Policy
Last updated: January 1, 2026
Thank you for shopping at Perfection Selections. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and related terms. Please read this policy carefully before placing your order.
1. Order Processing Time
Custom Products: Due to the personalized nature of our products, all items are custom-made specifically for you after your order is placed. Please allow 2-3 weeks (10-15 business days) for your order to be produced, quality-checked, and prepared for shipment.
DTF Transfers: Same-day production is available for orders placed before 3:00 PM Monday through Friday, excluding weekends and holidays.
This processing time includes:
Design review and approval Custom printing or production Quality control inspection Packaging and preparation for shipment
Important Notes:
Processing time does NOT include shipping transit time Orders are not processed or shipped on weekends or holidays Processing time begins once your design is approved and payment is confirmed Rush processing may be available for an additional fee—contact us for details
High-Volume Periods: During peak seasons, holidays, or high-volume periods, processing times may be extended. We will notify you via email if your order will take longer than our standard timeframe.
2. Shipping Methods and Rates
Shipping Costs: Shipping charges are calculated based on:
Package weight and dimensions Shipping destination Selected shipping method
Shipping costs will be calculated and displayed at checkout before you complete your purchase.
Available Shipping Methods:
Standard Shipping: 5-7 business days transit time (after processing) Expedited Shipping: 2-3 business days transit time (after processing) Express Shipping: 1-2 business days transit time (after processing)
Transit times are estimates provided by the carrier and are not guaranteed. Actual delivery times may vary.
Free Shipping: We may offer free shipping promotions from time to time. Terms and conditions will be specified during the promotional period.
3. Delivery Estimates
Total Delivery Time = Processing Time + Shipping Transit Time
Example:
Processing Time: 2-3 weeks (10-15 business days) Standard Shipping Transit: 5-7 business days Total Estimated Delivery: 3-4 weeks from order date
Delivery estimates shown at checkout represent shipping transit time only. Please add our 2-3 week processing time to calculate your total expected delivery timeframe.
4. Shipping Destinations
Domestic Shipping (United States): We ship to all 50 states. P.O. Boxes are accepted for most products, but some items may require a physical address.
Local Pickup (Chicago Area): Local pickup may be available for customers in the Chicago, IL area. Please contact us at sales@perfectionselections.com to arrange pickup details.
International Shipping: International shipping may be available on a case-by-case basis. Please contact us before placing an international order.
Important for International Orders:
Customers are responsible for all customs fees, duties, and taxes Delivery times may be longer due to customs processing We are not responsible for delays caused by customs
5. Order Tracking
Shipment Confirmation: Once your order has been completed and shipped, you will receive a Shipment Confirmation email containing:
Your tracking number(s) Carrier information Estimated delivery date Link to track your package
Tracking Activation: Tracking numbers typically become active within 24-48 hours after the carrier picks up your package. If your tracking number is not updating, please wait 48 hours before contacting us.
6. Shipping Address Accuracy
Your Responsibility: It is your responsibility to provide a complete, accurate, and secure shipping address at the time of purchase.
Address Changes:
Address changes must be requested within 24 hours of placing your order Once production begins, we cannot change the shipping address Contact us immediately at sales@perfectionselections.com if you need to update your address
Incorrect or Undeliverable Addresses: We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is:
Returned to us due to an incorrect or incomplete address Marked as undeliverable by the carrier Refused by the recipient
You will be responsible for the cost of reshipping the order.
7. Damaged, Lost, or Stolen Packages
Transfer of Risk: Once we hand your package to the shipping carrier, ownership and risk of loss transfer to you. We are not liable for packages that are damaged, lost, or stolen during or after shipping.
Damaged Packages: If your order arrives damaged:
Do not discard the packaging or damaged items Take photos of the damage (box and contents) Contact the shipping carrier immediately to file a damage claim Contact us at sales@perfectionselections.com with photos and your order number
We will provide any documentation needed to support your claim with the carrier.
Lost Packages: If your package shows no tracking updates for an extended period or is marked as lost:
Contact the shipping carrier to initiate a lost package investigation Contact us at sales@perfectionselections.com and we will assist with the carrier investigation
Stolen Packages: If your package shows as "Delivered" by the carrier but you did not receive it:
Check with neighbors, building management, or household members Verify the delivery address on your order confirmation Contact the carrier to confirm delivery location File a police report if you believe the package was stolen Contact us at sales@perfectionselections.com for assistance
While we are not responsible for stolen packages, we will do our best to assist you with any information needed for your claim or investigation.
8. Event Services and Rentals
For event services such as the 360 Photo Booth Experience, shipping does not apply. Service delivery, setup, and pickup are included within the Chicago area. Travel fees may apply for events outside our standard service area.
9. Digital Products
Digital products (templates, ebooks, digital files) are delivered electronically via email or download link immediately after purchase. No physical shipping applies.
10. Delays and Force Majeure
We are not responsible for shipping delays caused by:
Carrier delays or errors Weather conditions or natural disasters Customs processing (for international orders) Incorrect address provided by customer Holidays or carrier service disruptions Events beyond our reasonable control (force majeure)
If we become aware of significant delays, we will notify you as soon as possible.
11. Returns and Exchanges
For information about returns, exchanges, and refunds, please review our Return and Refund Policy.
Custom products are final sale and non-refundable once production begins.
12. Contact Us
If you have questions about your order, shipping status, or this Shipping Policy, please contact us:
Perfection Selections For sales-related questions and order inquiries: sales@perfectionselections.com For general company information: info@perfectionselections.com Location: Chicago, IL area Website: perfectionselections.com
For shipping inquiries, please include your order number in the subject line.